The Moonlit Sea - unique handcrafted creations - soy candles, loc jewelry, hair accessories, rustic glam candles, bags, pillows, and more.
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Information & FAQ's
About Lisa, The Creatrix behind The Moonlit Sea


Ordering & Payments:
PayPal is our preferred payment method. We accept all major credit cards and PayPal. All orders are securely processed via a secure network. Money orders will be accepted, please contact us for details.

All transactions will be processed and show up on your statement as The Moonlit Sea.

Pumpkin Cottage Conjure is pretty much a one-woman show. Each item is hand-crafted. Therefore, some orders may take up to 4 weeks for creation and then shipping. For custom made orders, please allow up to 6 weeks for creation and shipping. You will receive an email to let you know of the status of your order. If you have any questions, please do not hesitate to email or call. Meeting our customers needs is a priority.

Contact us for more information.

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Returns & Refunds:
If you are not satisfied with your purchase, please contact us immediately so we can work out a solution. Hand-made items should be expected to have that hand-made look so please allow for some slight differences in color, beads/adornments used, etc.

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Shipping & Delivery/Pickup:
Many of our items are made at the time of your order.

Please allow for 3-5 days for creation and packaging for most items.

Please note: Candles are more likely to be made at the time of your order. Please allow 1-3 weeks for creation. Custom orders may take up to 4 weeks to create depending on the item.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

We will use the most economic shipping method unless the buyer wants to pay extra for rush/expedited shipping
International Shipping Rates & Policies:
International shipping rates will vary from country to country.

International orders may incur tariffs, taxes or other fees. We are not responsible for any additional fees you
may incur by your local government. International shipping may take longer to arrive. If you have questions
please contact us.

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Questions? How to Contact Us:

General Office Hours:
Monday - Thursday 11am - 3pm
Sat. Noon - 2pm
845-853-0732
Email: info@themoonlitsea.net
Skype: themoonlitsea

Your satisfaction is our priority. We never share your personal information with anyone!

We feel communication with our customers is essential. Please contact us with any questions or concerns.

Important! When calling and you get a voicemail, please leave your name, phone number and/or email address and the reason for your call. We get many phone calls in a day and it makes callbacks easier if we know the purpose of your call. Thanks!

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Contact
Phone: 845-853-0732
Email: info@themoonlitsea.net

 

 

 

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