•	faqs
•	terms of services and policies
•	about oseaana
•	resources and how-to's
•	discounts and specials

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Scan for Discounts
and Specials

Also there are no refunds for services such as spiritual consultations if you are late or miss an
appointment. If Oseaana has to cancel an appointment your payment will be refunded to you via the
method you paid.

All services, phone calls, readings, classes and workshops, etc. are scheduled in Eastern Time
Zone. I am not responsible for converting time for your particular time zone. Please use World Clock
if you need to convert times and plan accordingly.

Shipping:
Shipping is always USPS Priority Mail with insurance included and tracking. While we recycle shipping materials
in honor of Mother Earth we always pack your items safely and securely.

Most items we sell are created at the time you make your order, therefore please 3 to 6 weeks for items
to be created and then shipped. Priority Mail usually arrives within 3-4 days.

We will combine shipping for items ordered at any of our shops to give you the cheapest possible shipping
charge.

Below Rates are for US Domestic USPS Priority Mail shipping.

International Shipping Rates & Policies:
International shipping rates will vary from country to country. In an effort to make sure you get the best possible
rates a base shipping rate will be applied to your order.

In the checkout, please select "No State or Province" in the "Select your US State for sales tax"

Once your order is received, payment is made and your order is packed up your correct shipping amount will
be determined. If a credit is due to you one will be given via the payment option you used. If your shipping is
more than the base rate, you will be contacted via email and given the option to pay the extra shipping fee or
cancel your order.

International orders may incur tariffs, taxes or other fees. We are not responsible for any additional fees you
may incur by your local government. International shipping may take longer to arrive. If you have questions
please contact us.

Class/Workshop Policies:
In order to attend a class or workshop:

• You must be 18 years of age or older.
• Pre-registration is required, unless otherwise noted.
• Unless other arrangements have been made, class/workshop fees are due in advance to hold your spot.
• There will be no refunds if change your mind and/or can not make the class/workshop.
• If the class is canceled you will be issued a refund via the same method you made your payment.
• You agree not to share, copy or otherwise distribute any class/workshop materials.
• Because of the nature of online classes and each user has different technical setups, we are not responsible for computer/technical difficulties.
• All classes/workshops are scheduled in Eastern Time Zone. We are not responsible for converting time for
  your particular time zone. Please use World Clock if you need to convert times and plan accordingly.
• There is a minimum enrollment for each class. If the minimum enrollment is not met 7-2 days in advancethe class may be canceled or rescheduled. Students will be notified via email and refunds will be made via the payment method.

Classes and Workshops are non-refundable if you miss the class, don't show up or change your
mind. Classes/Workshops offered involve a lot of time and energy to prepare for, your payment in
advance holds your space and space is limited to a certain number of people. Therefore,
cancellations refunds are rarely granted. Please check your calendar and be sure you can make the
date(s) before registering for a class/workshop.

Spiritual Consultations/Readings Policies:
Please use the appointment setting page phone or in-person appointments with Oseaana. Payment is in
advance via PayPal. If you would rather use your credit card, please let me know.

You will receive a confirmation from email from my appointment setting site, Setster. I will also send
a personal email confirmation to the email address that is associated with your form of payment. For
phone appointments, I will give you a phone number to call, please call at your scheduled time. If
you are more than 5 minutes late for a 30 minute reading/consultation and more than 10 minutes
late for a 60 minute reading/consultation we may have to reschedule. I will email you if you miss an
appointment with an attempt to reschedule once. This is a strict rule I have to adhere in an effort to
keep on schedule and provide the best possible service to all my clients.

For in-person appointments at local locations please arrive on time for your appointment. I will wait 5 minutes after your scheduled time. If you are a no show or are late you may re-book your
appointment once. If you are a no-show or late for your rebooking or have a history of no-show/late
then I may require a non-refundable deposit on top of the regular fee.

There are no refunds, partial refunds or exchanges for missed or late appointments.

Payments for services are in advance. Please make payment at least 24 hours before your
scheduled appointment (for those scheduled that far in advance) or at least 2 hours in advance in
the case of appointments scheduled within 24 hours.

What Oseaana does not do:

• mediumship/seances (communication with the dead)
• checking the work or reading of another spiritual worker
• ghost hunting or haunting investigations
• spirit/demon possessions
  

If you feel you need these services Oseaana will be happy to refer you to reputible people who offer these services.

Rules and information about services and products:

• You agree that you have read the disclaimers, terms of service and other legal notices before
  purchasing services and/or products.
• You agree not to harass, threaten, or cause intentional harm to the business/company, owner
  and those associated with.
• Services offered here benefit from honesty. Please provide correct information.
• I work all hours of the day and evening. The best way to contact me is via email as I am
  usually engaged with client or business work. Setting up a time to have a phone conversion
  can be arranged, however most things can usually be discussed via email in the beginning.
• Please provide me with as much brief information as you can regarding your situation
  (names, dates of birth, problem/concern).
• I do not engage in "test the psychic" games. I am not a psychic reader. I will not spend our
  time answering your questions about trivial and irrelevant things. I also do not check other readers or spiritual workers reading or work accuracy.
• My readings/spiritual consultations are best used for current problems or situations. If you
  want to get a general reading you may want to seek another reader.
• I will not be at your beck and call. I am attentive to clients and customers but you must
  understand I have other work that needs my attention as well. Please be respectful of my
  time and energy.
• The success of spellwork relies on 3 things: Intent (of the worker and the client), Ingredients and Spirit. This means that any kind of directions I give you need to be followed. If you want
  to a "get a job" spell but refuse to search the help wanted ads and send out resumes, more
  than likely the spell you paid for is not going to work. If you are looking for peace in your
  home/family but continue to cause chaos and arguments then the spell you paid for is not
  going to work. Please take all aspects of the spellwork seriously. This includes me asking you
  to allow the spell to do its job and not checking-up on it or second guessing/questioning the
  work.
• I am not your doctor, lawyer, therapist, security guard, etc. Please do not lay all your
  problems on me and expect them to be fixed magickally. I will request we work on one
  concern at a time and will tell you which concern that will be.
• All services, phone calls, readings, classes and workshops, etc. are scheduled in Eastern
  Time Zone. I am not responsible for converting time for your particular time zone. Please use
  World Clock if you need to convert times and plan accordingly.
• I reserve the right to refuse service to anyone for any reason at anytime.